What happens between the first message and the yes: replies, follow-ups and keeping track.
See how Delivvo handles itLeads and follow-up
Most quiet clients are not saying no. They are busy. This post shows how to write a follow-up email that gets a reply, when to send it, how many to send, and gives templates for proposals, stalled projects and unpaid invoices.
9 min read
Leads and follow-up
Referrals are the biggest source of work for many small businesses, and almost nobody runs them as a process. This post covers why referrals win, when to ask, what to say, how to make forwarding easy, and how to track what comes back.
8 min read
Leads and follow-up
Boundaries work when they're written down before the project begins, not invented after a client crosses a line. This post covers the six worth setting, word for word scripts for the hard moments, and how a single client workspace removes most of the pressure.
10 min read
Leads and follow-up
A client contract can look polished and still be built against you. The trouble usually hides in five places: who owns the work, when you get paid, what counts as "done," who pays if something breaks, and how either side walks away. Here is how to read a freelance agreement the way a wary lawyer would, and what to change before you sign.
12 min read
Leads and follow-up
A portfolio wins clients when it leads with results, shows how you work and is easy to scan. This guide covers outcome-first case studies, showing process, presentation mistakes that cost work, and how a client portal shows the experience of working with you.
9 min read
Leads and follow-up
You can end a client relationship and keep your reputation. This post covers the warning signs, how to decide between fixing and ending, an exit email you can adapt, the contract and payment checks that come first, and how to hand over work cleanly.
9 min read
Leads and follow-up
A one-person business needs about a dozen apps, not fifty. This post splits the stack into five jobs (capture, build, comms, money and ops), names a sensible pick for each, and points out the client-operations gap most stacks miss.
9 min read
Leads and follow-up
The retainer you do not renew is the income you lose. This post lays out a 90 day sequence from the first check in to the signed renewal, how to raise your rate, and what to do when a client goes quiet or says no.
9 min read
Leads and follow-up
A lemon-out clause lets a new client get their first month's fees back if the fit is wrong. This post explains how it works, a sample clause to adapt, what refunds cost in gateway fees, how consumer rules differ from business-to-business work, and when not to offer one.
9 min read
Leads and follow-up
Small projects get stuck when they enter a procurement queue. This post covers how to find the founder or department head who can sign alone, what a short cold pitch contains, the rules that keep outreach legal, and how to follow up without nagging.
8 min read
Leads and follow-up
Negotiating a contract is mostly about agreeing in writing what is built, what it costs, when it is due and who owns it. This post covers which terms to hold, when to name the price first, scripts for pushback, and when to walk away.
8 min read
Leads and follow-up
Most testimonials say "great to work with" and prove nothing. This post covers when to ask, which questions produce quotes with substance, how to build a case study around a number, and how to get permission without an awkward back and forth.
8 min read
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Guides for service businesses, from the first inquiry to the final payment. Written by the team behind Delivvo.
