Terms of Service

Delivvo is a UAE-based B2B software platform that helps freelancers and small studios manage client work in one place. Delivvo lets account owners create project portals, share files, request approvals, send invoices, manage contracts, and communicate with clients.

The Delivvo service is operated under a Freelancer Licence issued by the Abu Dhabi Department of Economic Development (ADDED) via the TAMM platform. Our operating entity is a UAE-registered freelance entity holding that licence. Licence number and registered details are available on request via the Support button on this page.

In these Terms, "Delivvo," "we," "us," and "our" mean the operator of the Delivvo service at delivvo.io. "You" means the person or business using the service. If you create a Delivvo account for a company or agency, you confirm that you have authority to bind that entity to these Terms.

Delivvo does not process payments. When a client pays an invoice generated in Delivvo, they pay through a payment gateway you have connected to your own account: typically Stripe (secure Stripe checkout), but also PayPal, Tap, Telr, PayTabs, or Checkout.com depending on the gateway you choose. Funds settle into your gateway account, not Delivvo's. Delivvo is never the merchant of record and takes 0% of any payment. Delivvo's revenue is the platform subscription you pay us directly. This separation also means: refunds, chargebacks, payouts, tax reporting, and merchant-side compliance are matters between you and your gateway provider, not Delivvo.

Delivvo provides software tools for workflow management, document sharing, approvals, contracts, invoicing, and related communication. Delivvo is not your law firm, accountant, payment processor, or project manager. We provide the platform; you remain responsible for the services you offer to your own clients, the scope of your projects, the pricing you charge, and the accuracy and legality of the materials you upload or send through the service.

Client users generally access Delivvo through private project portals created by a freelancer or studio. Those client users use Delivvo only to interact with the freelancer or studio that invited them. Delivvo is not a party to the underlying commercial relationship between freelancer and client unless we expressly agree otherwise in writing.

You must be at least 18 years old and legally able to enter into a binding contract to use Delivvo. You agree to provide accurate and complete account information and to keep it updated. You are responsible for safeguarding your login credentials and for all activity that occurs under your account.

You may not share your account with another person except through features expressly designed for team access on supported plans. You must notify us promptly at the Support button at the bottom of any page on delivvo.io if you become aware of unauthorized access or credential compromise.

When you invite a client to a Delivvo portal, you represent that you have the right to share that person's contact information and project materials with us for the purpose of operating the portal. You are responsible for the accuracy of client records, the permissions you grant, and the files or information you make available through a portal.

Delivvo offers a 7-day free trial on self-serve plans. Subscription billing is processed by Stripe; you are not charged during the free-trial period.

For paid plans (Starter, Pro, Agency, and Custom):

• subscriptions renew automatically for the selected monthly or annual billing term unless canceled before renewal
• fees are charged in the currency displayed at checkout, together with any applicable taxes or VAT
• plan limits, storage caps, team-seat counts, and feature gates apply based on the plan you purchase or the custom terms we agree with you in writing
• refunds are governed by our Refund Policy and any mandatory rights that cannot lawfully be excluded

If your payment method fails, your subscription expires, or we do not receive payment when due, we may suspend paid features, downgrade your account, or restrict access until the account is brought current.

You may use Delivvo only for lawful business purposes and in compliance with these Terms, our Acceptable Use Policy, and applicable law. In particular, you may not use Delivvo to:

• upload, store, transmit, or share unlawful, fraudulent, defamatory, infringing, abusive, or deceptive content
• send spam, phishing messages, malware, ransomware, or other harmful code
• exploit, probe, scan, reverse-engineer, or disrupt the service or any connected infrastructure
• bypass plan restrictions, rate limits, authentication controls, or storage limits
• impersonate another person or business in a misleading way
• use Delivvo in connection with child sexual abuse material or other content that we reasonably determine presents serious legal or safety risk

You must use appropriate security practices on your side, including protecting credentials and limiting access to project information on a need-to-know basis.

As between you and Delivvo, you retain ownership of the files, messages, logos, project records, invoices, contracts, comments, feedback, and other content you upload, create, or send through the service ("Your Content"). Delivvo does not acquire ownership of Your Content.

You grant Delivvo a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, display, format, and process Your Content only as necessary to operate, secure, improve, back up, and support the service for you and your authorized users.

You represent and warrant that you have all rights, permissions, and legal bases necessary for Your Content and for any personal data included within it. You are responsible for the legality, accuracy, quality, and use of Your Content.

Delivvo and its licensors own all rights, title, and interest in the service itself, including the software, branding, interfaces, documentation, workflows, and underlying technology, except for Your Content and any third-party materials.

Delivvo runs a two-way message thread on every project so freelancers and the clients invited to a project can communicate inside the workspace. The text of each message is encrypted with AES-256-GCM before it is written to our database, using a key that lives only in our server environment configuration. Anyone with read access to the database (including Delivvo personnel running operational queries) sees ciphertext only; the plaintext is decrypted in memory at the moment a request is served and is shown only to the authenticated freelancer who owns the project and to the authenticated client who is a participant in it.

Delivvo does not read your messages to train artificial-intelligence systems, to target advertising, to perform content moderation, or to generate analytics. We do not share them with any third party. Our staff does not have a "view a thread" workflow; deliberate operational access to message content is reserved for the limited cases described in our Privacy Policy (for example, a valid legal demand or strictly necessary abuse investigation).

Email notifications for new messages do not include the message body. They tell the recipient that a new message arrived and link to the portal. You acknowledge that this is the only delivery channel we provide for the notification; if you reply by email or quote message contents in emails outside Delivvo, those external communications fall outside the protections described in this section.

Delivvo provides messaging as a workflow convenience, not as a regulated communications service. The encryption guarantee described above protects messages at rest and during retrieval through our service; it does not change the fact that the content of any individual message is your responsibility to author, to share appropriately, and to comply with the laws that apply to your relationship with the client.

Delivvo provides tools that help you draft, send, store, and present contracts, invoices, approvals, and related records. Those tools do not constitute legal, tax, accounting, or collection advice. You are solely responsible for the content of the documents you send, the terms you agree with your clients, and the laws that apply to your business.

Delivvo offers an optional Payments feature that lets you connect your own payment gateway accounts (for example Stripe, PayPal, Tap Payments, Telr, PayTabs, Checkout.com) or display-only payment details (IBAN, Wise, Payoneer) so that your clients can pay your invoices directly to you through the client portal.

The Payments feature is provided strictly as a presentation and routing layer between you and your client. To be unambiguous about how it works:

• Delivvo is not a payment processor, money transmitter, escrow agent, or merchant of record. We do not custody, hold, settle, or have any beneficial interest in any funds your clients pay you. Funds move directly from your client's chosen payment instrument to your own connected gateway or banking account.
• Delivvo takes no fee, commission, percentage, or markup on any payment processed through your connected gateway. The only money Delivvo receives from you is your subscription fee, charged separately as described under "Free trials, plans, and paid subscriptions" above.
• You contract directly with your gateway provider. Stripe, PayPal, Tap, Telr, PayTabs, Checkout.com, your bank (for IBAN), Wise, Payoneer, and any other provider you connect remain bound to you under their own terms of service, fee schedules, dispute, refund, chargeback, and KYC/AML policies. Delivvo is not a party to those agreements and exercises no control over them.

You agree that Delivvo may use electronic records, electronic communications, and electronic signatures in connection with the service, including for approvals, acknowledgments, invoices, contract workflows, and service notices. To the extent permitted by applicable law, you consent to transact electronically and acknowledge that electronic records may satisfy writing, retention, or signature requirements.

For users in the UAE, this section is intended to align with applicable UAE electronic transactions law, including Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services, as it may be amended or replaced from time to time. For users elsewhere, this section is intended to align with comparable electronic-signature legislation including the U.S. Electronic Signatures in Global and National Commerce Act ("E-SIGN"), the Uniform Electronic Transactions Act ("UETA"), and EU Regulation (EU) No 910/2014 ("eIDAS"), as applicable to your jurisdiction.

We may provide operational, billing, legal, and account notices by email, in-product notification, or other reasonable electronic means. You are responsible for keeping your contact information current.

Contract signing audit trail

When a client signs a contract through a Delivvo signing link, we capture a server-side audit trail at the moment of signing. The audit trail includes:

• the signer's typed name and, when supplied, drawn signature image
• the timestamp of the signing event in coordinated universal time (UTC)
• the IP address from which the request was submitted

We work to keep Delivvo available and secure, but we do not promise uninterrupted or error-free operation. The service may be unavailable from time to time due to maintenance, outages, third-party failures, or other causes beyond our reasonable control.

We may add, remove, modify, or suspend features at any time. Some features may be labeled beta, early access, or preview and may change more often or be provided with reduced support.

You may stop using Delivvo at any time. If self-serve cancellation is available for your plan, you may cancel through the product; otherwise you may contact us at the Support button at the bottom of any page on delivvo.io.

We may suspend or terminate your access immediately, with or without prior notice, if:

• you materially breach these Terms or our policies
• your use creates a security risk, legal risk, or operational burden for Delivvo or others
• we are required to do so by law, court order, or regulator
• you fail to pay amounts due after reasonable notice, once paid subscriptions are active

Where appropriate, we may instead limit features, remove content, or ask you to cure the issue before suspension.

To the maximum extent permitted by law, Delivvo is provided on an "as is" and "as available" basis. Except as expressly stated in a written agreement signed by Delivvo, we disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, quiet enjoyment, and any warranties arising from course of dealing or trade usage.

We do not warrant that the service will be uninterrupted, timely, secure, error-free, or free from harmful components. You should maintain your own backups and business continuity procedures appropriate to the importance of your work.

To the fullest extent permitted by law, Delivvo will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, contracts, or business opportunities, even if we were advised that such damages were possible.

To the fullest extent permitted by law, Delivvo's total aggregate liability arising out of or relating to the service or these Terms will not exceed the greater of:

• the total amount you paid to Delivvo in the 12 months before the event giving rise to the claim, or
• one hundred US dollars (USD 100) if you have not paid Delivvo anything during that period

Without limiting the foregoing, the following matters are expressly excluded from Delivvo's liability:

• the legal validity, enforceability, accuracy, or sufficiency of any contract, invoice, proposal, or other document you create, send, or sign through the service
• the contents, terms, scope, or pricing of any agreement you reach with your clients, including any agreement that arises from a proposal accepted through the service
• automated workflows you configure or rely upon, including the automatic generation of an invoice when a client accepts a proposal and any associated delayed-send timing. You remain responsible for reviewing auto-generated artifacts before they are delivered to your client

You agree to defend, indemnify, and hold harmless Delivvo, its affiliates, and their respective officers, directors, employees, and agents from and against third-party claims, losses, liabilities, damages, and reasonable legal fees arising out of or related to:

• Your Content
• your breach of these Terms
• your misuse of the service
• your relationship, dispute, or transaction with your own clients or end customers

This indemnity does not apply to the extent a claim results directly from Delivvo's own willful misconduct or material breach of these Terms.

These Terms, and any non-contractual disputes or claims arising out of or in connection with them or the service, are governed by the laws of the United Arab Emirates, without regard to conflict-of-law rules.

Unless a different forum is required by mandatory law or agreed in a separate signed contract, the courts of Dubai, UAE will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the service. Before filing a formal claim, both parties agree to make a good-faith effort to resolve the dispute by written notice.

We may update these Terms from time to time. If we make a material change, we will post the updated Terms, revise the "updatedAt" date, and may also notify you through the product or by email.

Your continued use of Delivvo after the effective date of the updated Terms means you accept the revised Terms. If you do not agree to the changes, you must stop using the service.

Questions about these Terms may be sent to the Support button at the bottom of any page on delivvo.io.