Platform terms for Delivvo accounts, teams, client portals, forms, documents, payments, and subscriptions.
These Terms of Service govern your access to and use of Delivvo, including our website, dashboard, client portals, and related services. By creating an account, accepting a portal invitation, or otherwise using Delivvo, you agree to these Terms.
Delivvo is a UAE-based B2B software platform for service businesses, from people who work alone to small teams. It helps them handle client work in one place: collect inquiries through forms and manage them as leads, take bookings, send quotes, proposals and contracts, send invoices and take payment through their own payment gateway, share files through client portals, request approvals, communicate with clients, and split the work across a team.
Delivvo is operated by DELIVVO COMPUTER SYSTEM DEVELOPMENT (in Arabic: دلفو لتطوير نظم الحاسب الآلي), a sole establishment holding a freelance economic licence issued in Abu Dhabi, United Arab Emirates. Licence no. CN-6512437, unified registration no. 101-2026-200103343. Its licensed activities are computer systems and software design, development and innovation in computer systems and programs, IT consultancy, website design, database design, and e-commerce through websites. Selling subscriptions to its own software, and licences for its own desktop app, is what it is licensed to do. It has no employees and does not hold or move anyone else's money. Anyone can check the licence with the TAHAQAQ service on tamm.abudhabi.
In these Terms, "Delivvo," "we," "us," and "our" mean the operator of the Delivvo service at delivvo.io. "You" means the person or business using the service. If you create a Delivvo account for a company or other organisation, you confirm that you have authority to bind that entity to these Terms.
Delivvo does not process payments. When a client pays an invoice generated in Delivvo, they pay through a payment gateway you have connected to your own account: for example Stripe, PayPal, Tap, Telr, PayTabs, Checkout.com, MyFatoorah, Moyasar, or N-Genius, depending on the gateway you choose. Funds settle into your gateway account, not Delivvo's. Delivvo is never the merchant of record and takes 0% of any payment. Delivvo's revenue is the platform subscription you pay us directly. This separation also means: refunds, chargebacks, payouts, tax reporting, and merchant-side compliance are matters between you and your gateway provider, not Delivvo.
The same applies to booking deposits, the deposit a client pays when accepting a proposal, payment links, payment schedules, and recurring invoices: each is paid through your own gateway.
That rule is about money moving between you and your clients, and it has no exceptions. What you buy from us is a different transaction: your Delivvo subscription, and a Cutroom licence if you buy one, are charged by us through Stripe, and for those two things we are the seller. We never insert ourselves into the money your clients pay you.
Delivvo provides software tools for workflow management, document sharing, approvals, contracts, invoicing, and related communication. Delivvo is not your law firm, accountant, payment processor, or project manager. We provide the platform; you remain responsible for the services you offer to your own clients, the scope of your projects, the pricing you charge, and the accuracy and legality of the materials you upload or send through the service.
Client users generally access Delivvo through private project portals, signing links, payment links, and proposal pages created by a business that uses Delivvo. Those client users use Delivvo only to interact with the business that invited them. Delivvo is not a party to the underlying commercial relationship between a business and its client unless we expressly agree otherwise in writing.
We also sell Cutroom, a desktop video editor, at delivvo.io/cutroom. Cutroom is not part of the Delivvo platform and these Terms are not its contract. The software is governed by the Cutroom Licence Agreement, which you accept in the app when you create your account. If that agreement and these Terms ever disagree about Cutroom, that agreement wins for Cutroom, and these Terms continue to govern the website, your Delivvo account, and everything else.
What that split means in practice:
Our Privacy Policy covers both products, and our Acceptable Use Policy applies to how you behave with both.
You must be at least 18 years old and legally able to enter into a binding contract to use Delivvo. You agree to provide accurate and complete account information and to keep it updated. You are responsible for safeguarding your login credentials and for all activity that occurs under your account.
You may not share your account with another person except through features expressly designed for team access on supported plans. You must notify us promptly at the Support button at the bottom of any page on delivvo.io if you become aware of unauthorized access or credential compromise.
When you invite a client to a Delivvo portal, you represent that you have the right to share that person's contact information and project materials with us for the purpose of operating the portal. You are responsible for the accuracy of client records, the permissions you grant, and the files or information you make available through a portal.
On plans that include more than one seat, the account owner can invite other people to work in the account. The owner, and anyone the owner allows to manage the team, decides each person's role, what they can see, and what they can do. Billing and the choice of plan stay with the account owner.
The account can be arranged in layers (people, the teams or boxes they sit in, and who reports to whom). Roles decide what each person can do and how far that reaches: only their own work, their branch of the team, or the whole account. A role can also hide some details from a person, such as client contact details or the value of a lead. Work can be passed between people: tasks given and reviewed, records handed over or escalated to a manager, approvals asked for before a quote, invoice, or file goes out, and cover set for someone who is away. These are tools for running your team. You decide how they are set up, and the account owner is responsible for the result.
What team members create or change in the account belongs to the account. The account owner is responsible for what team members do in the account as if the owner had done it, and for making sure they follow these Terms and our Acceptable Use Policy. Changes made in the account are recorded in the account's own audit log, which the account owner and the people they allow can read. When a team member leaves or is handed over before removal, the clients, projects, and other records they owned move to another person in the account, and the account keeps them.
If the account moves to a plan without team seats (for example after a failed payment or the end of a trial), every team member except the owner is paused. Nothing is deleted. A paused person cannot see the account's records or make changes until the account is back on a plan with seats, but can still see, export, and delete their own personal account data.
Delivvo lets you publish inquiry forms and a public page under your own link name, and keeps the inquiries that come in as leads in your account. You decide what your forms ask and what you do with the answers. You are responsible for telling the people who fill in your forms how you use their information (you can link your own privacy notice from each form), for having a lawful basis to contact them, and for the messages you and your automations send them.
Automatic replies and other automated messages to leads are sent on your behalf from a Delivvo sending address and show your business name. Delivvo checks submissions automatically for spam and abuse, may hold back a submission that fails those checks, and may pause a form that is being misused. Anyone can report a form to us.
You can publish booking pages where clients pick a time with you or your team. You set the booking types, hours, questions, and any deposit or full payment asked at booking. Payment is taken through your own gateway, and refunds of it are yours to make. A slot is held for a short time while the client pays, or while a booking waits for your review. Confirmation and reminder emails go to the client on your behalf.
If you connect Google Calendar or Microsoft Outlook, Delivvo reads your busy times so clients cannot book over them, and adds bookings and meetings to your calendar. When a booking is moved or deleted in your calendar, Delivvo follows the change, except changes it holds back for you to review (for example a change that clashes with another booking, falls outside your hours, or touches a paid booking). Meeting links can come from Google Meet, Zoom, or Microsoft Teams when you connect them. You are responsible for the times you offer and for keeping the bookings you accept.
You can connect other services to your account: calendar and meeting apps (Google, Microsoft, Zoom), Slack (messages to a channel, or alerts to a person's own Slack), accounting apps (QuickBooks, Xero, Zoho Books), automation tools that connect through Sign in with Delivvo (for example Zapier, Make, or n8n), your own systems through API keys, and webhooks that send chosen events and fields to an address you set. Some of these are only on certain plans.
A new account starts with a 7-day trial of the Pro plan's features. We do not ask for a card to start it, and you are not charged during it. When the trial ends, the account moves to the Free plan unless you have chosen a paid plan. The Free plan costs nothing, has no time limit, and has the limits shown on our pricing page. Subscription billing is processed by Stripe. If you choose a paid plan during your trial, the first charge is taken when the trial ends, or straight away if less than about two days of the trial are left.
For paid plans (Solo, Pro, Team, Business, and Enterprise, and the earlier Starter, Agency, and Custom plans for accounts that still hold them):
If your payment method fails, your subscription expires, or we do not receive payment when due, we may suspend paid features, downgrade your account, or restrict access until the account is brought current.
You may use Delivvo only for lawful business purposes and in compliance with these Terms, our Acceptable Use Policy, and applicable law. In particular, you may not use Delivvo to:
You must use appropriate security practices on your side, including protecting credentials and limiting access to project information on a need-to-know basis.
As between you and Delivvo, you retain ownership of the files, messages, logos, project records, invoices, contracts, comments, feedback, and other content you upload, create, or send through the service ("Your Content"). Delivvo does not acquire ownership of Your Content.
You grant Delivvo a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, display, format, and process Your Content only as necessary to operate, secure, improve, back up, and support the service for you and your authorized users.
You represent and warrant that you have all rights, permissions, and legal bases necessary for Your Content and for any personal data included within it. You are responsible for the legality, accuracy, quality, and use of Your Content.
Delivvo and its licensors own all rights, title, and interest in the service itself, including the software, branding, interfaces, documentation, workflows, and underlying technology, except for Your Content and any third-party materials.
The background landscapes on our website are original images created for Delivvo with AI image tools. They are not photographs of real places unless we say so, and they are not taken from any other company's products.
Delivvo runs a two-way message thread on every project so a business and the clients invited to a project can communicate inside the workspace. The text of each message is encrypted with AES-256-GCM before it is written to our database, using a key that lives only in our server environment configuration. Anyone with read access to the database (including anyone operating Delivvo who runs an operational query) sees ciphertext only. The plaintext is decrypted in memory at the moment a request is served and is shown only to signed-in people who are allowed to see that project: the account owner, the team members whose role gives them access to it, and the client who is a participant in it.
Delivvo does not read your messages to train artificial-intelligence systems, to target advertising, to perform content moderation, or to generate analytics. We do not share them with any third party. Our admin tools have no screen that lists or searches message content. The one exception is a support view: when a person we authorise opens a read-only, audit-logged support session on an account (described under "Document archive and admin access" below), they see the account as its owner sees it, which can include message threads. Any other deliberate access to message content is reserved for the limited cases described in our Privacy Policy (for example, a valid legal demand or a strictly necessary abuse investigation).
Team conversations and manager notes inside your account are encrypted the same way and are never shown to your clients. Emails you exchange with leads from a lead's page are different: they travel as normal email and are kept on the lead's timeline without this extra encryption.
Email notifications for new messages do not include the message body. They tell the recipient that a new message arrived and link to the portal. You acknowledge that this is the only delivery channel we provide for the notification; if you reply by email or quote message contents in emails outside Delivvo, those external communications fall outside the protections described in this section.
Delivvo provides messaging as a workflow convenience, not as a regulated communications service. The encryption guarantee described above protects messages at rest and during retrieval through our service; it does not change the fact that the content of any individual message is your responsibility to author, to share appropriately, and to comply with the laws that apply to your relationship with the client.
Delivvo provides tools that help you draft, send, store, and present contracts, invoices, approvals, and related records. Those tools do not constitute legal, tax, accounting, or collection advice. You are solely responsible for the content of the documents you send, the terms you agree with your clients, and the laws that apply to your business.
Delivvo includes tools that produce documents you send to your clients, for example the contract clause builder, contract and proposal templates, the starter kits that load sample questions, packages, and a contract template for your kind of business, quotes, invoice and payment schedule tools, credit notes, receipts, statements of account, and the free generators on our website. These tools are software. They give you an editable starting point; they are not legal, tax, or accounting advice, and no lawyer or tax adviser has reviewed them for your business, your clients, or your jurisdiction.
Delivvo offers an optional Payments feature that lets you connect your own payment gateway accounts (for example Stripe, PayPal, Tap Payments, Telr, PayTabs, Checkout.com, MyFatoorah, Moyasar, N-Genius) or display-only payment details (IBAN, Wise, Payoneer) so that your clients can pay your invoices directly to you through the client portal.
The Payments feature is provided strictly as a presentation and routing layer between you and your client. To be unambiguous about how it works:
You are solely responsible for satisfying yourself that the payment gateway you choose, the terms you offer your clients, and your own business practices comply with the laws that apply to you and your clients, including but not limited to consumer protection law, tax law, anti-money-laundering law, sanctions regimes, and data protection law.
Some jurisdictions require a person or business to hold a specific commercial license, professional registration, tax registration, or payment-services authorization before legally accepting payments for services rendered. Examples include, but are not limited to, UAE freelance permits and trade licenses, EU member-state VAT registration thresholds, US state business registrations, UK self-employment HMRC registration, and equivalent regimes elsewhere.
Delivvo is a software platform that lets you connect a payment gateway you already control to a client-facing portal. Delivvo does not verify, license, sponsor, vouch for, or otherwise endorse your authority to accept payments in any jurisdiction. That responsibility rests entirely with you.
By connecting any payment gateway to your Delivvo account, or publishing display-only payment details such as an IBAN, Wise, or Payoneer, you represent and warrant that:
You agree that Delivvo is not, has never been, and will not become liable for any claim, loss, fine, penalty, tax assessment, regulatory action, customer dispute, criminal proceeding, civil judgment, or other consequence arising from your operating without a license, permit, registration, or authorization that the law required you to hold. This includes, but is not limited to, situations where a regulator, tax authority, court, payment scheme, or counterparty later determines that you were not authorized to accept payments at the time the relevant transaction occurred. The risk of operating without proper licensing is exclusively yours; Delivvo's role is limited to the connection layer described elsewhere in these Terms.
For clarity, Delivvo also does not act on a user's behalf in registering with, communicating with, or maintaining the standing of, any government or industry body. We will not respond to enforcement requests on a user's behalf and we will not represent that any user is appropriately licensed.
You may connect or disconnect any gateway from your Delivvo account at any time. The legal consequences of disconnecting (for example, refund obligations to clients who already paid, or tax-reporting obligations on transactions that have already cleared) follow the law of your jurisdiction and the terms of your gateway agreement, not Delivvo. We provide a connection layer; we do not undo the legal effect of payments that the gateway has already settled to you.
If you are uncertain whether your business needs a particular license to operate in your country or to connect a particular payment gateway, you should consult a local attorney or accountant before connecting a gateway through Delivvo. Delivvo cannot give that advice and does not purport to give it.
Delivvo keeps an archive copy (a PDF and the key details) of every contract once it is signed, every invoice once it is sent, every credit note, and every receipt. When an invoice is later paid or voided, or a contract is signed again, a newer archive copy is added and the earlier one is kept with it as an earlier version. The archive copy continues to exist even after the underlying project, client, or account is deleted; this is what allows later disclosure, dispute, and tax-record requests to be answered. Each archive copy is kept for at least ten years from the day it was finalised, and no one can delete it before then, neither you nor Delivvo, unless a court or the law orders it. You can download every archived document in your account, with spreadsheets of your invoices, credit notes, receipts, and payments, at any time.
People we authorise to administer Delivvo can list archive rows and document details (numbers, totals, statuses, and signing records) for support, fraud-investigation, and compliance reasons. Opening the content of an individual document (viewing it on screen, downloading its PDF, or exporting a contract's signing record) is recorded against the administrator's identity in our internal audit log. Opening an invoice, credit note, or quote, a proposal's response record, or a contract's signing record from the admin documents screens also needs a typed reason. The audit log keeps the action, the person, the reason where one was given, the document identifier, and minimal metadata about the document; it does not copy the document itself. Administrators never edit, void, credit, or delete a document you issued, and never move money. They do not have a tool, query path, or workflow that returns plaintext gateway credentials, webhook secrets, raw card numbers, or any other payment-instrument data; those values are either not stored at Delivvo at all (card data, banking numbers, CVV) or are stored encrypted in a way that is not reversible from any administrative interface (gateway API keys, webhook signing secrets).
To fix a problem or stop abuse, an administrator can take a limited set of actions inside an account, for example pausing an inquiry form, the account's automations, or its lead email; resending or cancelling a team invite; unlocking a team member at the owner's request; revoking API keys, switching off webhooks, or disconnecting an accounting app; resetting a client's signing code; or running a failed export, recurring invoice, or scheduled payment again. Each of these needs a written reason, is recorded in our audit log, and also appears in your account's own audit log signed "Delivvo support". For most of them the account owner also gets a notice in the app.
To help with a support request or investigate a problem, a person we authorise can open a support view of an account. It is read-only, so nothing in the account can be changed through it. It needs a written reason, ends after at most 4 hours, and its start and end are recorded in our audit log under that person's identity. During it, they see the account as its owner sees it, including projects, files, documents, and message threads.
Every invoice, credit note, receipt, contract, signing record, and quote made with Delivvo carries a verification code at the foot of its pages, and every invoice and refund note Delivvo issues to you carries one in its issue stamp. On a white-label document the line names the business's own client portal address, and it is left out when the business has none. Anyone holding a copy can type that code at delivvo.io/verify (or, for a business that uses its own client portal address, at that address) to check the document.
You agree that Delivvo may use electronic records, electronic communications, and electronic signatures in connection with the service, including for approvals, acknowledgments, invoices, contract workflows, and service notices. To the extent permitted by applicable law, you consent to transact electronically and acknowledge that electronic records may satisfy writing, retention, or signature requirements.
For users in the UAE, this section is intended to align with applicable UAE electronic transactions law, including Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services, as it may be amended or replaced from time to time. For users elsewhere, this section is intended to align with comparable electronic-signature legislation including the U.S. Electronic Signatures in Global and National Commerce Act ("E-SIGN"), the Uniform Electronic Transactions Act ("UETA"), and EU Regulation (EU) No 910/2014 ("eIDAS"), as applicable to your jurisdiction.
We may provide operational, billing, legal, and account notices by email, in-product notification, or other reasonable electronic means. You are responsible for keeping your contact information current.
When a client signs a contract through a Delivvo signing link, we capture a server-side audit trail at the moment of signing. The audit trail includes:
These fields are captured automatically by Delivvo at signing time. The signer cannot influence the IP, User-Agent, geolocation, timestamp, or cryptographic fingerprint that we record; those values originate from the request itself or from server-side computation. Approximate location is offered for convenience only. It is derived from the IP address and is not represented as authoritative; the IP address itself is the legal anchor for location.
Before signing, each signer ticks a box agreeing to sign electronically, and we keep the exact words they agreed to. If you mark a client as a consumer, the client first reads and accepts a longer disclosure about signing electronically (their right to a paper copy, how to withdraw consent, and what their device needs). You can also ask Delivvo to send a one-time code to the client's email on file before they can sign; when you do, the trail records that the code was sent and entered. These steps add evidence about who signed. They do not turn the signature into a qualified or certified one.
A business can also sign its own contract, before or after the client. When it does, we record the signing person's name and, when supplied, drawn signature image, the time, the IP address, and the browser User-Agent.
The signed contract is rendered as a PDF that includes the audit trail of each signature as a visible signing record. The PDF, and with it each side's signing details including the IP address, is available to the business that sent the contract (to the people in its account who can see that contract) and to the client who signed it, through that client's authenticated portal.
When a client accepts or declines a proposal on its proposal page, we record the name they type, the time, the IP address, the browser User-Agent, and any reason they give for a decline, and keep this record with the proposal. The cryptographic fingerprint allows after-the-fact detection of tampering: if the contract content stored on Delivvo is later altered, a re-computation of the fingerprint over the modified content will not match the value originally recorded at signing.
Delivvo provides the signing tooling and the audit trail described above. Delivvo is not a notary, not a registered trust service provider in any jurisdiction, and does not certify the legal validity of any contract you create, send, or sign through the service. Whether a particular contract is enforceable in a particular jurisdiction depends on the contract itself, the conduct of the parties, the laws that apply to that contract, and other factors that are outside Delivvo's control. You are responsible for satisfying yourself that the contracts you send and sign through Delivvo meet your legal needs.
Without limiting the more general disclaimers and limitations of liability set out elsewhere in these Terms:
If you require a higher assurance level than the audit trail described above provides (for example, a qualified electronic signature under eIDAS, an in-person notarization, or a signature certified by a trust service provider) you should not rely solely on the Delivvo signing flow.
We work to keep Delivvo available and secure, but we do not promise uninterrupted or error-free operation. The service may be unavailable from time to time due to maintenance, outages, third-party failures, or other causes beyond our reasonable control.
For larger maintenance we may close the whole service for a time. While it is closed, pages show a short closed notice, and your forms, booking pages, portals, payment pages, and the API do not take visitors. Payment confirmations from gateways are still received, and archived documents are kept. Automatic reminders and dunning emails that fall due while the service is closed may be skipped rather than sent late in a batch; scheduled and recurring invoices that came due go out after we reopen.
We may add, remove, modify, or suspend features at any time. Some features may be labeled beta, early access, or preview and may change more often or be provided with reduced support.
You may stop using Delivvo at any time. If self-serve cancellation is available for your plan, you may cancel through the product; otherwise you may contact us at the Support button at the bottom of any page on delivvo.io.
We may suspend or terminate your access immediately, with or without prior notice, if:
Where appropriate, we may instead limit features, remove content, or ask you to cure the issue before suspension.
You can ask to delete your account from your account settings. You then have 30 days to change your mind. After that, the account is deleted, along with its paid subscription, its team access, and the personal data described in our Privacy Policy, except the records we must keep: the archive copies of signed contracts, sent invoices, credit notes, and receipts, and Delivvo's own invoices to you. Download anything you want to keep before the 30 days end. A team member can delete their own Delivvo login the same way; the work they did stays with the account it belongs to.
To the maximum extent permitted by law, Delivvo is provided on an "as is" and "as available" basis. Except as expressly stated in a written agreement signed by Delivvo, we disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, quiet enjoyment, and any warranties arising from course of dealing or trade usage.
We do not warrant that the service will be uninterrupted, timely, secure, error-free, or free from harmful components. You should maintain your own backups and business continuity procedures appropriate to the importance of your work.
To the fullest extent permitted by law, Delivvo will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, contracts, or business opportunities, even if we were advised that such damages were possible.
To the fullest extent permitted by law, Delivvo's total aggregate liability arising out of or relating to the service or these Terms will not exceed the greater of:
Without limiting the foregoing, the following matters are expressly excluded from Delivvo's liability:
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
You agree to defend, indemnify, and hold harmless Delivvo, its owner, and the contractors and agents who help operate it from and against third-party claims, losses, liabilities, damages, and reasonable legal fees arising out of or related to:
This indemnity does not apply to the extent a claim results directly from Delivvo's own willful misconduct or material breach of these Terms.
These Terms, and any non-contractual disputes or claims arising out of or in connection with them or the service, are governed by the laws of the United Arab Emirates, without regard to conflict-of-law rules.
Unless a different forum is required by mandatory law or agreed in a separate signed contract, the courts of Abu Dhabi, UAE will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the service. Before filing a formal claim, both parties agree to make a good-faith effort to resolve the dispute by written notice.
We may update these Terms from time to time. If we make a material change, we will post the updated Terms, revise the "updatedAt" date, and may also notify you through the product or by email. When a change is material, we ask you to accept the new Terms the next time you sign in, and we record the version you accepted, the time, and the IP address.
Your continued use of Delivvo after the effective date of the updated Terms means you accept the revised Terms. If you do not agree to the changes, you must stop using the service.
We publish these Terms in English and Arabic, and they say the same thing. If a court or authority finds a difference between them, the English version governs, except where UAE law requires the Arabic text to govern.
Questions about these Terms may be sent to the Support button at the bottom of any page on delivvo.io.
Questions about this document?
From the first inquiry to the final payment.