Questions, answered.
Short answers about inquiries, payments, plans, teams and your data. Can't find yours? Ask us.
The basics
What is Delivvo?
Software for service businesses to win clients, get paid and deliver work. Inquiries land on a board, clients accept your quote, sign and pay the deposit online, and you deliver in a client portal. Payments go straight to you, and Delivvo takes 0%.
Who is it for?
Any business that sells a service, from one person to a company with a sales team. It fits photographers, event companies, agencies, clinics, salons, coaches, consultants and contractors.
Does Delivvo find clients for me?
No, it isn't a marketplace. Your clients already reach you through Instagram, your website, email and referrals. Delivvo is where those inquiries land and turn into paid work.
What languages does it work in?
English and Arabic, across the app, forms, quotes, contracts, invoices and the portal. Each client gets documents in the language set on their record.
Do my clients need an account?
No. Clients open your link in any browser. For the portal they enter their email and a one-time code. No password and no signup.
Is there a free plan?
Yes. Free has no card and no time limit. It includes one inquiry form and one questionnaire with unlimited inquiries, up to 3 active clients, 2 GB of storage, contracts and invoices. Delivvo takes 0% of what clients pay you.
Inquiries and leads
How does the inquiry link work?
You get your own link, like delivvo.io/yourname. Put it in your Instagram bio, your email signature, ads or a QR code. A client taps it, fills in your form, and the inquiry lands on your board with an instant reply.
Can I put the form on my own website?
Yes. Paste a short snippet into Wix, WordPress, Framer or any other site and the form shows inside your page, in your site's fonts. A popup button and plain HTML for your developer work too.
Can I keep the form I already have?
Yes. Connect it by webhook (your website, Zapier or Google Ads lead forms) and match its fields to yours, or forward its notification emails to your own inquiry address. Every submission lands on your board.
What is the lead board?
One board with a column per stage: New, Contacted, Quote sent, Won and Lost. Each card shows who it is, where they came from and what it is worth. Filter by owner, source, date or value.
Is there a limit on inquiries?
No, on every plan, Free included. Plans limit how many forms you have, never how many people fill them in.
Can I add a lead from a DM or a call?
Yes. Quick add takes a name, a phone, the service and a date in a few seconds. Paste a message and the number and text are filled in for you.
Quotes and getting paid
Does Delivvo take a cut of my payments?
No. Delivvo takes 0% on every plan. Your client pays you through your own gateway account and the money never passes through Delivvo.
Which payment gateways can I connect?
Stripe, PayPal, Square, Checkout.com, Braintree, Authorize.net, Razorpay and regional gateways, plus IBAN, Wise and Payoneer details for transfers. Your client pays through whichever one you connect.
My gateway isn't listed. Can I still get paid?
Yes. Paste a payment link from any gateway or bank into the invoice, or take a bank transfer with a receipt upload. You confirm it with one click.
Can Delivvo see my gateway keys?
No. Your keys are encrypted with AES-256-GCM before they are saved, and no admin tool can read them. They are decrypted only to talk to your gateway.
Can I take a deposit or split payments?
Yes. Split a project's price into up to 12 payments, a deposit first and the rest on dates or on completion, on every plan, Free included. Reminders go out with the pay link before, on and after each due date.
Can clients sign contracts online?
Yes. Your client signs in the browser, typed or drawn, on the quote page next to the deposit or from the contract's own link. You can countersign, and the signed copy is saved for both of you with a signing record.
Delivering the work
How big can my files be?
Up to 50 GB per file on Pro and above, 5 GB on Solo and 1 GB on Free. Clients send you files up to 5 GB each from their portal, or up to 50 GB when you turn on large uploads.
What does my client see in the portal?
A portal with your name and logo: files to download, work to approve, the contract, payments made so far and a message thread. They sign in with a one-time code.
How do versions and approvals work?
Upload a new version and the old one stays on file. Feedback is tied to the version it was left on, and your client approves or asks for changes in one click.
Can I use my own logo and colors?
Yes, on every plan, Free included. Your logo and color show on your portal, forms, quotes, emails and PDFs. Team and above remove Delivvo from everything your client sees. Putting the portal on your own address is coming soon.
Can clients message me there?
Yes. Each project has its own private message thread, so questions sit next to the work instead of in your DMs.
Teams and companies
Can my whole team work from one account?
Yes, on Team, Business and Enterprise. Everyone shares one board, and each lead, client and project has an owner.
How do new inquiries reach the right person?
By rules you set: in turn, or by form, service or language, to a person or a box. People in a box can claim from its queue, and a manager can hand any lead on, one at a time or in bulk.
Can I limit what each person sees?
Yes. The starting roles are Owner, Admin, Manager, Member, Viewer and Accountant, and a role can be set to see only its own leads and clients. Business adds roles you build yourself.
Can a manager approve big quotes?
Yes, on Business and Enterprise. A quote above an amount you set, or a discount above a percentage, waits for a manager's OK before it goes out.
What comes with Enterprise?
Seats and storage you pick on the pricing page, from $349 a month for 25 people and 2 TB. It adds a signed data agreement, yearly invoice billing and an onboarding call.
Plans, billing and your data
What happens when my trial ends?
Your account moves to the Free plan and nothing is lost. If you are over the Free limits, the extra items wait read-only until you upgrade or archive. Nothing is deleted.
Can I cancel or change plans later?
Any time, from your billing page. Downgrading keeps every client, project and file.
Can I pay yearly?
Yes. Yearly billing saves 15% on every plan except Enterprise, which is already a yearly contract.
How is my data protected?
Everything travels over HTTPS, gateway keys are encrypted with AES-256-GCM, and each account can reach only its own records. The security page has the details.
Can I delete my account?
Yes, from your settings. Your account and files are removed for good after a 30-day grace period, and you can cancel the deletion inside that window.
Still unsure?Open a support request
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