Help & answers
Questions, answered.
Everything you might want to know before you start — the fee, how payments work, plans, security, and how it feels for your clients.
Getting started
What is Delivvo, exactly?
Delivvo is an all-in-one client portal for freelancers and studios. You deliver files, collect approvals, send contracts and invoices, and get paid — all from one branded link, instead of juggling email, WeTransfer, a contract app and a payment link.
Do my clients need to download an app or create an account?
No. Your client opens one link and signs in with a short code sent to their email — no app, no password, nothing to install. They land in your brand: your logo, your colours, your name.
How long does it take to set up?
Under five minutes. Add your logo and a colour, create a project, and share the link. Most people send their first portal the same day they sign up.
Who is Delivvo for?
Designers, photographers, videographers, marketers, consultants and agencies — anyone who sends work to clients, waits on approval, and wants to get paid without the chase.
Payments & fees
Does Delivvo really take 0%?
Yes. Delivvo takes 0% of your payments on every plan. Your client pays you directly through your own payment gateway, and the money lands in your account. We're never the merchant of record and never touch the money.
How do payments actually work?
You connect your own gateway — Stripe, Tap, Telr, PayTabs, Checkout.com or PayPal — and your client pays the invoice inside the portal. The funds flow client → your gateway → you. You only ever pay your gateway's normal processing fee, never a Delivvo cut.
Which payment methods can my clients use?
Cards, plus regional wallets your clients already use: Apple Pay, Google Pay, mada, KNET and more, depending on the gateway you connect. You can also show bank transfer, IBAN, Wise or Payoneer details.
Can I bill in Dirhams?
Yes — Delivvo is AED-first. You can invoice in AED, SAR, USD and other currencies, and your clients pay on local rails they already trust.
Plans & billing
How much does it cost?
Plans start at AED 55/month for Starter, AED 128/month for Pro, and AED 294/month for Agency. There's also a build-your-own CUSTOM plan if you need more clients, storage or seats. Every plan keeps 0% on payments.
Is there a free trial?
Yes. Every new account gets a free trial with no credit card required, so you can set up a real portal and send it to a client before you decide.
Can I change plans or cancel later?
Any time, from your billing settings. Upgrade, downgrade or cancel — no lock-in, no phone call.
Security & your data
How are my payment details kept safe?
Your gateway credentials are encrypted with AES-256-GCM before they ever reach the database. Delivvo can't read them, and they're never exposed to your clients.
How big can the files I send be?
Up to 50 GB per deliverable — enough for full video edits and high-resolution galleries — without splitting files or leaning on a transfer link that expires in a week.
Can I lock files until I'm paid?
Yes. Turn on lock-until-paid (or lock-until-signed) and your client sees previews until the invoice clears or the contract is signed, then the originals unlock automatically.
Your brand & clients
Will clients see the Delivvo name?
Your portal carries your brand from day one — your logo, colours and name. On the Agency plan you can fully white-label and remove the Delivvo name from everything your clients see.
Does Delivvo work in Arabic?
Yes. The whole experience is available in Arabic with full right-to-left layout, so you and your clients across the Gulf can work in the language you prefer.
What makes Delivvo a fit for the region?
It's built in the UAE for the way freelancers here actually work: AED-first pricing, local payment gateways and wallets, Arabic and RTL, and 0% taken from every payment.
Still have a question?
Start a free trial and poke around the product — the fastest way to see how it fits your work.