Acceptable Use Policy

Delivvo is built for legitimate client-work workflows: file delivery, feedback, approvals, contracts, invoices, and related communication. You may use the platform only in a lawful, honest, and security-responsible manner. You may not use Delivvo in a way that harms Delivvo, other users, invited clients, third parties, or the public.

You may not upload, store, transmit, request, or distribute content through Delivvo that:

• is illegal or promotes illegal activity
• infringes another person's copyright, trademark, trade secret, privacy, publicity, or other rights
• contains malicious code, ransomware, spyware, viruses, trojans, or other harmful software
• is spam, phishing, or part of a deceptive commercial scheme
• includes child sexual abuse material or any content that exploits or endangers minors
• is harassing, threatening, hateful, or abusive
• impersonates a person, company, or public body in a misleading or deceptive way
• is fraudulent, defamatory, or intended to manipulate recipients into unauthorized payment or disclosure

You remain solely responsible for the content you upload and for the business communications you send through Delivvo.

You may not:

• access or attempt to access another user's data, account, portal, or project without authorization
• reverse-engineer, decompile, disassemble, or otherwise try to extract Delivvo source code, trade secrets, or underlying models except where non-waivable law expressly permits it
• probe, scan, or test the vulnerability of Delivvo or any connected system without prior written permission
• interfere with the normal operation of Delivvo or any other user's access to it
• use Delivvo to stalk, intimidate, extort, or harass clients, freelancers, employees, or third parties
• bypass account limits, project caps, storage caps, or plan gates
• create false identities or fake project portals for misleading, abusive, or fraudulent purposes

The Delivvo signing flow records a server-side audit trail (timestamp, IP address, User-Agent, approximate geolocation, and a cryptographic fingerprint of the contract content) so that signed agreements carry meaningful evidence. Misuse of this flow is strictly prohibited. You may not:

• sign a contract on behalf of another person without their actual authorisation, or otherwise impersonate a signer
• forward a signing link to a person who is not the named recipient with the intent of having that person sign in the recipient's place
• alter, forge, or manipulate a signature image, signed PDF, or audit-trail metadata
• claim that a contract was signed by a person who did not in fact sign it
• use Delivvo's signing flow to send a contract you did not author or are not authorised to send
• attempt to obscure your IP address, User-Agent, or geolocation in a way intended to defeat or mislead the audit trail (for example, intentional VPN routing combined with a misrepresentation about location)
• delete, modify, or attempt to invalidate audit-trail records preserved on Delivvo's systems

Where Delivvo becomes aware of a credible report of signature misuse, we may immediately suspend the account in question, preserve the contract and audit trail as evidence, and cooperate with law enforcement, courts, or regulators as required.

You may not use bots, scripts, crawlers, scraping tools, or other automated methods to access Delivvo in a way that exceeds normal product use, evades rate limits, or imposes unreasonable load on the platform. Delivvo may enforce API, upload, message, and login throttling to protect the service.

If Delivvo later provides an official API, sandbox, or integration program, you must use those approved interfaces and remain within the limits and terms that apply to them.

Storage is limited by plan. You may not use Delivvo as a general-purpose file dump, archive mirror, or bulk-hosting service unrelated to real client work managed through the product. You may not try to avoid storage restrictions by splitting files, rotating accounts, creating misleading projects, or using client uploads to conceal overages.

We may suspend uploads, reject files, or restrict access where usage exceeds the limits of your plan or threatens the stability or economics of the platform.

You must maintain reasonable security practices, including protecting your credentials, using current software, and promptly reporting suspected compromise. If you believe your account, portal, or project data has been exposed or misused, contact the Support button at the bottom of any page on delivvo.io as soon as possible.

If we believe this Acceptable Use Policy, our Terms, or applicable law has been violated, we may take any action we reasonably consider appropriate, including:

• removing or disabling access to content
• suspending uploads, messages, or account features
• limiting or terminating access to Delivvo
• preserving evidence and cooperating with law enforcement or regulators
• taking legal action where appropriate

We may act without prior notice where the risk is urgent, unlawful, or security-sensitive.

To report a suspected violation of this policy, email the Support button at the bottom of any page on delivvo.io. Please include enough detail for us to investigate, such as the relevant account, project, portal link, invoice, contract, message, or file.

We may update this Acceptable Use Policy from time to time. Continued use of Delivvo after an update takes effect means you accept the revised version.