Acceptable Use Policy

This Acceptable Use Policy explains what you may not do with Delivvo. It applies to every Delivvo user, including freelancers, agencies, team members, invited client users, and anyone accessing a Delivvo-hosted project portal.

Purpose

Delivvo is built for legitimate client-work workflows: file delivery, feedback, approvals, contracts, invoices, and related communication. You may use the platform only in a lawful, honest, and security-responsible manner. You may not use Delivvo in a way that harms Delivvo, other users, invited clients, third parties, or the public.

Prohibited content

You may not upload, store, transmit, request, or distribute content through Delivvo that:

• is illegal or promotes illegal activity
• infringes another person's copyright, trademark, trade secret, privacy, publicity, or other rights
• contains malicious code, ransomware, spyware, viruses, trojans, or other harmful software
• is spam, phishing, or part of a deceptive commercial scheme
• includes child sexual abuse material or any content that exploits or endangers minors
• is harassing, threatening, hateful, or abusive
• impersonates a person, company, or public body in a misleading or deceptive way
• is fraudulent, defamatory, or intended to manipulate recipients into unauthorized payment or disclosure

You remain solely responsible for the content you upload and for the business communications you send through Delivvo.

Prohibited behavior

You may not:

• access or attempt to access another user's data, account, portal, or project without authorization
• reverse-engineer, decompile, disassemble, or otherwise try to extract Delivvo source code, trade secrets, or underlying models except where non-waivable law expressly permits it
• probe, scan, or test the vulnerability of Delivvo or any connected system without prior written permission
• interfere with the normal operation of Delivvo or any other user's access to it
• use Delivvo to stalk, intimidate, extort, or harass clients, freelancers, employees, or third parties
• bypass account limits, project caps, storage caps, or plan gates
• create false identities or fake project portals for misleading, abusive, or fraudulent purposes

Automated access and rate limits

You may not use bots, scripts, crawlers, scraping tools, or other automated methods to access Delivvo in a way that exceeds normal product use, evades rate limits, or imposes unreasonable load on the platform. Delivvo may enforce API, upload, message, and login throttling to protect the service.

If Delivvo later provides an official API, sandbox, or integration program, you must use those approved interfaces and remain within the limits and terms that apply to them.

Storage limits and fair use

Storage is limited by plan. You may not use Delivvo as a general-purpose file dump, archive mirror, or bulk-hosting service unrelated to real client work managed through the product. You may not try to avoid storage restrictions by splitting files, rotating accounts, creating misleading projects, or using client uploads to conceal overages.

We may suspend uploads, reject files, or restrict access where usage exceeds the limits of your plan or threatens the stability or economics of the platform.

Security expectations

You must maintain reasonable security practices, including protecting your credentials, using current software, and promptly reporting suspected compromise. If you believe your account, portal, or project data has been exposed or misused, contact support@delivvo.io as soon as possible.

Enforcement

If we believe this Acceptable Use Policy, our Terms, or applicable law has been violated, we may take any action we reasonably consider appropriate, including:

• removing or disabling access to content
• suspending uploads, messages, or account features
• limiting or terminating access to Delivvo
• preserving evidence and cooperating with law enforcement or regulators
• taking legal action where appropriate

We may act without prior notice where the risk is urgent, unlawful, or security-sensitive.

Reporting violations

To report a suspected violation of this policy, email support@delivvo.io. Please include enough detail for us to investigate, such as the relevant account, project, portal link, invoice, contract, message, or file.

Changes to this policy

We may update this Acceptable Use Policy from time to time. Continued use of Delivvo after an update takes effect means you accept the revised version.