Refund Policy

This Refund Policy explains how Delivvo intends to handle refunds once paid subscriptions are enabled. At the time of writing, Delivvo's billing system is not yet fully active and many accounts are still on free trial or manually assigned plans. This policy will apply when Delivvo begins charging for paid subscriptions.

Free trial

Delivvo offers a 7-day free trial for self-serve plans. You are not charged during the free-trial period. If you cancel before the trial ends, no subscription fee is due.

If you do not cancel before the free trial ends and a paid subscription begins, the refund rules below apply to the first charge and any later renewals.

Monthly plans

For monthly subscriptions, Delivvo may provide a prorated refund if all of the following are true:

• you submit the request in writing within 7 days after the charge date
• the charge relates to a Delivvo monthly subscription
• the account is in good standing and the request is not abusive or fraudulent

If approved, the refund amount will be prorated from the date of your written request through the unused remainder of the monthly billing period. Refunds are not available for requests made more than 7 days after the charge date.

Annual plans

For annual subscriptions, Delivvo offers a 30-day money-back window from the date of the initial annual charge. If you request a refund within that 30-day period, we may refund the annual subscription amount and cancel the subscription.

Requests made after the 30-day window are generally not refundable, except where required by law.

Custom plans

Custom plans, negotiated enterprise terms, professional services, setup work, migration work, and other one-off commercial arrangements are not refundable unless a separate written agreement signed by Delivvo says otherwise.

Charges that are generally not refundable

Unless required by law, the following are generally non-refundable:

• charges outside the applicable refund window
• taxes, bank fees, currency conversion fees, or third-party processing fees not returned to us
• partial-month charges after a monthly refund has already been granted for the same billing period
• misuse, abuse, or repeated sign-up-and-refund behavior

How to request a refund

To request a refund, email support@delivvo.io with the subject line:

Refund request - <invoice ID>

Please include the billing email, invoice ID, plan name, and a short explanation of the request. We may ask for additional information to verify the account and determine whether the request qualifies under this policy.

How refunds are issued

If a refund is approved, Delivvo will attempt to return the funds to the original payment method. Timing depends on the payment processor and your bank or card issuer. Canceling a subscription stops future renewals, but it does not by itself create a refund unless the request separately qualifies under this policy.

Changes to this policy

We may update this Refund Policy from time to time. The version in effect on the charge date will generally govern that charge unless the law requires otherwise.